Treating your wastewater
When all six councils have transitioned their services to us, we’ll look after 24 wastewater treatment plants and more than 1000 kilometres of wastewater pipes. This is a responsibility we take very seriously, because reliable wastewater services are crucial for public health and the environment.

Why wastewater treatment matters
Every day, homes, businesses, and industries across our communities produce wastewater – from sinks, showers, toilets, washing machines and commercial processes. Treating this wastewater properly is essential to protect public health, safeguard our rivers and streams, and support the long‑term wellbeing of our environment.
Without effective treatment, wastewater can carry harmful bacteria, chemicals, nutrients, and solids into natural waterways. Treatment ensures what leaves our treatment plants is safe, clean, and meets strict environmental standards.
How wastewater treatment works
Wastewater treatment uses a series of physical, biological, and chemical processes to remove contaminants and return clean water to the environment. While each treatment plant is different, most follow a combination of these stages:
What happens to the solids?
Solids removed during treatment go through additional processes such as thickening, digestion, dewatering, and safe disposal or beneficial reuse. This reduces volume, removes pathogens, and stabilises the material to minimise potential environmental and public health risks.
Protecting our environment and communities
Wastewater treatment plays a crucial role in:
- keeping our waterways healthy
- protecting aquatic life
- preventing the spread of disease
- supporting growth and development
- ensuring resilient, future‑focused infrastructure.

How you can help
Everyone has a role to play in protecting our wastewater network. You can help by:
- only flushing the “three Ps”: Pee, poo, and (toilet) paper. Everything else should go in the bin.
- keeping fats, oils, and grease out of sinks
- avoiding chemicals and hazardous substances entering drains.