How to spot a leak
Leaks can waste thousands of litres of water every year – often without any obvious signs.
Finding and fixing them early helps protect your property, reduce your water bill if you have a water meter, and save water. Here’s how to check for leaks inside and outside your home.
Common signs you may have a leak
You might have a leak if you notice:
- damp or soggy patches in the garden
- wet areas around your home when it hasn’t rained
- hissing, dripping, or running‑water sounds when taps are off
- mould, mildew, or musty smells
- a toilet cistern that keeps refilling
If you have a water meter, you might also notice:
- water meter movement when no water is being used
- higher‑than‑usual water use on your bill.
If you spot any of these, it’s worth doing a simple leak check.
How to check for leaks at home
Who is responsible for fixing leaks?
Property owners are responsible for leaks on private property, including the pipes from the house to the point where they connect to the public network. If the leak is on our side of the network, contact your local council.
What to do if you find a leak
If you find a leak on your property please:
- Contact a licensed plumber as soon as possible.
- Turn off your water supply at the gate valve (commonly called a ‘toby’) if the leak is significant.
- Keep a record of repairs for your own reference.
- If the leak has caused damage, contact your insurer.
- Contact your council to check if you are eligible for a leak rebate. A record of repair will be required.